Terms & Conditions

1. Definitions

In these Terms and Conditions, the following words carry the meanings set out below:

• "Firmavow" — refers to the legal services firm operating as Firmavow, 29 Jalan Hang Jebat, 75200 Melaka, Malaysia.
• "We / Us / Our" — refers to Firmavow and its authorised personnel.
• "You / Client" — refers to any individual or entity that accesses this website or engages our services.
• "Services" — refers to the legal advisory and documentation services offered by Firmavow, as described on this website.
• "Agreement" — refers to these Terms and Conditions, together with any engagement letter or service agreement signed between you and Firmavow.
• "Website" — refers to the Firmavow website hosted at firmavows.

2. Acceptance of Terms

By accessing our website or submitting an enquiry, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• You have read, understood, and agree to be bound by these Terms and Conditions.
• Where you act on behalf of a business or organisation, you have the authority to bind that entity to these terms.

Engaging our services constitutes formal acceptance of these terms. If you have any questions before proceeding, please contact us.

3. Description of Services

Firmavow provides legal advisory and documentation services in the following areas:

• Customs and Trade Law — advisory, audit preparation, and representation in customs matters under Malaysian customs law.
• Tourism and Hospitality Licensing — licensing support, regulatory liaison, and compliance advisory under the Tourism Industry Act 1992.
• Partnership and Joint Venture Agreements — drafting and advisory for collaborative business structures under Malaysian law.

Service availability is subject to capacity and the nature of the matter. Firmavow reserves the right to decline any engagement at its discretion, without obligation to provide reasons. Services are available to clients located in Malaysia and, where appropriate, in connection with Malaysia-related legal matters.

4. Client Responsibilities

When engaging Firmavow's services or using this website, you agree to:

• Provide accurate, complete, and timely information relevant to your matter.
• Cooperate with our team and respond to requests for information or documentation within reasonable timeframes.
• Use this website only for lawful purposes and in a manner consistent with applicable Malaysian law.
• Not use our website to transmit unsolicited communications or harmful content.
• Not attempt to gain unauthorised access to any part of our website or systems.

The quality of legal advice we are able to provide is directly related to the accuracy and completeness of information you share with us. We are not liable for outcomes arising from incomplete or inaccurate information provided by you.

5. Intellectual Property

All content on this website — including text, design elements, layout, and branding — is the intellectual property of Firmavow and is protected under Malaysian copyright law.

Documents and legal work product prepared by Firmavow for your matter remain the property of Firmavow until full payment has been received, at which point ownership of those deliverables transfers to you under the terms of your engagement agreement.

You may not reproduce, distribute, or use any content from this website without our prior written consent.

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (MYR). Indicative service fees are published on our website for reference:

Published fees are indicative. The final fee for your matter will be confirmed in a written engagement letter prior to commencement of work. Fees may vary based on the complexity and scope of the matter.

Payment schedule: A deposit may be required at engagement. The remaining balance is payable upon completion of the services, unless otherwise agreed in writing.

Refunds: Where work has not yet commenced following payment of a deposit, a refund may be requested in writing. Refund requests are assessed on a case-by-case basis. Fees for completed work are non-refundable.

7. Service-Specific Terms

Customs and Trade Law

Engagement timelines depend on the nature and complexity of the customs matter. Representation before the Customs Appeal Tribunal is subject to separate fee arrangements. Outcomes in regulatory matters cannot be predicted and are not within our control.

Tourism and Hospitality Licensing

Standard licensing engagements typically run three to six weeks, subject to regulatory processing times beyond our control. Delays attributable to the relevant authorities or to incomplete information provided by the client are not within our responsibility.

Partnership and Joint Venture Agreements

Typical drafting engagements span two to four weeks. The finalisation of terms between parties may extend the engagement period. We advise all parties to seek independent legal review of any agreement prior to execution.

8. Disclaimers

Firmavow provides legal advisory services with reasonable skill and care. However, we make no assurances as to specific outcomes in any legal matter, as results depend on factors beyond our control including regulatory decisions, third-party conduct, and court or tribunal determinations.

Our services are provided on an "as-engaged" basis. We are not responsible for circumstances arising from actions taken before engaging our services or from matters outside the defined scope of your engagement.

9. Limitation of Liability

To the extent permitted under Malaysian law, Firmavow's liability to you in connection with any matter shall not exceed the total fees paid by you for the specific service giving rise to the claim.

We are not liable for indirect, consequential, or incidental losses, including loss of profit, loss of business opportunity, or reputational damage, arising from the use of our services or website.

Nothing in these terms limits our liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable law.

10. Termination

Either party may terminate an engagement by providing written notice. Upon termination:

• Fees for work completed up to the date of termination remain payable.
• All client documents in our possession will be returned or transferred as instructed, subject to outstanding payment.
• Confidentiality obligations survive termination of any engagement.

We reserve the right to withdraw from an engagement in circumstances where professional obligations or ethical requirements make continuation inappropriate, with reasonable notice given where possible.

11. Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

We encourage all parties to first attempt to resolve any dispute informally. If you have a concern, please contact us at [email protected] and we will endeavour to address it within 14 business days.

Where informal resolution is not achieved, disputes may be referred to mediation before commencing formal legal proceedings, in accordance with the Mediation Act 2012 (Malaysia).

12. General Provisions

13. Contact

For questions about these Terms and Conditions, or to raise a formal concern, please contact us: